Surveys
A mobile survey allows real-time customer feedback and works on any Smartphone or Desktop computer.
How it works:
- Guests are prompted by in-store signage and on or with their Bill to complete the survey
- Multiple guest engagement options which the platform and reporting can support:
- Monthly Draw/Contests
- Coupon delivery
- Collection of store-specific reviews
- Positive feedback allows guest to share a message on their own Facebook/Twitter pages and can prompt them to join your Loyalty Club or email list
- Negative feedback initiates a “guest recovery” program via a manager notification system providing them with details of the experience and guest contact information
- Reporting dashboard allows you to see overall response rates, scores and the ability to view details of all responses received
- This can be sorted by date range, positive/negative rating, location, employee
- Flexibility to set up Franchisee owner access to view reports for their location
- Ability to display any guest verbatim comments to your employees
- Reward employees for survey sentiment rankings
Loyalty
Integrated loyalty allows Guests to track purchases. Go beyond a simple punch-card, and reward each dollar spent. Create point multipliers to increase traffic on slow days and/or incent specific menu items. Know your customers dining habits and market to them based on data from our platform.
How it works:
Point-based program rewards your guests’ loyalty and their behaviour
- Positive feedback
- Sharing localized offers to their social networks
- Purchases
- Contests
- Group/Team sponsorship
- Referrals
- Automated messaging – communicate with your customers via email and SMS
Know Your Guests – “Closing the Loop” results in a better understanding of your guests
- Track redemption of unique offers/rewards down to the guest, the menu item and to the minute.
- CRM of your Guests from multiple opt-in points (Members, Contests, Surveys, Referrals, etc…)
- Enterprise platform designed for multi-unit chains to reflect your User-Access requirements: Head Office, Marketing, Regional Managers, Managers/Owners-Operators…
A Flexible Program
Point-based program rewards your guests’ loyalty and their behaviour
- Customizable in look and feel. No two programs are the same.
- No downloads required. Accessible on any device with internet access (Phone, Tablet, Desktop).
- No additional hardware required.
- POS Integration recommended, not required.
Use social amplification to promote your brand and push your programs through branded Facebook, Twitter, Email and SMS Sharing. Control shared messages with pre-canned text and images for each medium.
- Maximize your marketing investment with social amplification
- Control the message with pre-canned text
- Integrates seamlessly with any loyalty program
- Share analytics: see who shares what, where
- Influencer reporting: see who is influencing the most social media traffic
How it works:
Let your guests spread the word for you!
- Build staff & guest loyalty membership virally through powerful referral programs.
- Create incentives to encourage existing members to bring in new members.
- Design rewards contingent on activities like using a coupon on tracking a bill to ensure every new member is legitimate and valuable.
Social Referrals